Alejandra Gamboa attends ceremony awarding first Chairman’s Cup to JFK


chairmanscupaward-jfk_001Alejandra Gamboa (left), G2’s Manager of Baggage Claim Agent Customer Service and Skycap Service attends AA Chairman’s Cup award ceremony on April 6, 2010, where JFK was the recipient of the first ever AA Chairman’s Cup, the annual “Super Bowl” of Customer Experience. Gerard Arpey presented the Chairman’s Cup to JFK for having the largest Customer Experience improvements in 2009 vs. 2008 as compared to the other Customer Cup contenders – in addition to making vast improvements in Bag Tracer and Direct D-O.