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Leading the way with advanced technology
With a team of dedicated and experienced professionals, G2 Secure Staff consistently exceeds customer expectations. Our meticulous attention to detail ensures top-notch service delivery, enabling our clients to maintain superior quality, optimize operational efficiencies, and achieve significant cost savings. Count on us to deliver excellence, empowering you to provide the best experience for your customers.
Robust Reporting
Utilizing the newest data analysis software, G2 can track, manage, and report on important metrics on a daily basis. This powerful data enables our management to analyze important trends for improved productivity and identify opportunities for improvement. Detailed reports could be created and customized as needed. G2 has over 100 custom reports, including:
Analyze
Wheelchair response times by day and by month.
Assess
Completed requests by agent and by hour of the day.
Measure
Agent Productivity by assignments completed.
Evaluate
Average agent arrival time to the assignment.
Going above and beyond: G.O.T. service program
Our unwavering commitment to delivering exceptional customer service defines our operations and forms the very essence of our corporate culture. At G2, we recognize that a passenger’s experience is a direct reflection of our dedication to customer satisfaction. That’s why passengers are our foremost priority, always at the forefront of our minds.
To excel in providing our customers with unparalleled service, every G2 employee undergoes comprehensive training. Built upon the pillars of Greet, Offer, Thank, our exclusive G.O.T. customer service training program emphasizes the highest standards of friendly and professional customer service to passengers, fostering a positive work environment for our valued team members.
Greet
Our staff acknowledges passengers by kindly greeting them by name, making eye contact, and using a warm, welcoming smile.
Offer
Completed requests by agent and by the hour of the day.
Thank
We thank passengers for their business, making them aware that we value them and constantly strive to provide the best service.
G2’s Learning Management System
G2’s Learning Management System (LMS) gives us the ability to create, deliver and manage training plans and courses for employees across the organization. Capturing all learning activities under one platform allows G2 to gain unprecedented visibility into organization-wide qualification and training. In addition, it allows managers to proactively cross train employees to ensure business continuity.
G2’s LMS use one platform to ensure that all employees have the qualifications they are required to have for compliance reasons. It also helps ensure that if any employee or team lacks qualifications they can be provided the necessary training and certification in the most efficient manner possible.
Intranet
G2’s intranet is a private network contained within an enterprise that is used to securely share company information and computing resources among employees and encourage communication within the organization. It let our employees easily access important information, links, applications, forms and databases of company records. Our intranet is used to:
Central repository. Intranets become the main repository where important information and company data are stored.
Collaboration. These internal networks provide a way to share information that makes it easier for employees to work together.
Communication. They make employee directories, company newsletters and organization charts readily available, improving internal corporate communications.
Easy access to information. Intranets provide easy access to information about company policies, benefits and updates.
Safety Policy
G2 Secure Staff is committed to ensuring a Non-Stop safety and security culture that proactively identifies and manages risks. To achieve this culture, we will provision the necessary resources and personnel to operate an effective Safety Management System (SMS) according to these key values:
People – Collaborate with our employees and business partners to ensure a safe and healthy work place free from uncontrolled hazards and shall;
- Strive to reduce occupational injury and illness risks through effective training, safe equipment and SMS procedures;
- Empower employees at every level of the organization that they have the responsibility to work safely and the authority to “Stop The Process” in order to prevent injuries or accidents from unsafe conditions or behaviors.
- Provide non-punitive resources to effectively report safety hazards and issues in the workplace to mitigate or eliminate hazards before they lead to an accident/incident.
- Ensure that unacceptable behavior is not tolerated. Those behaviors that may require disciplinary action are detailed in the company’s Employee Handbook.
Service – Work with employees, business partners and airports to prevent customer injuries and damage to aircraft, equipment and facilities while delivering world class customer service.
Integrity – Expects employees to do the right thing at all times and in all circumstances;
- Meet or exceed all applicable regulatory requirements and customer expectations;
- Accurately report and maintain records required for safe operations;
- Establish annual goals to drive continuous improvement and monitor safety performance through regular management reviews.
